Terms of Service

TERMS OF SERVICE

1. OVERVIEW

This website is operated by A Clay Story. Throughout the site, the terms “we”, “us” and “our” refer to A Clay Story. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy. These Terms apply to all users of the site.

We may update or modify these Terms from time to time. Continued use of the site after changes constitutes acceptance of those changes.

 

 

2. ONLINE STORE TERMS

  • By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for a minor dependent to use it.

  • You may not use our products for unlawful purposes or violate any laws while using the Service.

  • Breach of these Terms may result in termination of your access.

 

 

3. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.

  • Your content (excluding payment info) may be transferred unencrypted across networks. Payment information is always encrypted.

  • You may not reproduce, duplicate, copy, sell, resell or exploit in any manner whatsoever our products. Doing so would attract civil / criminal liability before the appropriate forum. 

 

 

4. PRODUCTS AND PRICING

  • Each of our pieces is handcrafted, and natural variations in shape, size, glaze, and colour are part of their uniqueness. Product images are only indicative and may differ slightly from the actual item you receive.

  • All items are offered in limited quantities and are subject to availability.

  • We reserve the right to refuse or cancel orders if a product becomes unavailable or goes out of stock after purchase. In such cases, you will be notified and a full refund will be issued.

  • Prices are subject to change at any time without notice.

 

 

5. SHIPPING & DELIVERY

  • We aim to dispatch orders promptly. However, shipping times are estimates only and may vary due to external factors such as courier delays or unforeseen events.

  • Risk of loss or damage passes to you once the order is shipped. Please ensure someone is available to receive the package.

 

 

6. RETURNS, EXCHANGES & REFUNDS

  • Due to the handcrafted nature of our products, minor variations are not considered defects.

  • We do not offer any returns or exchanges.

  • Orders cannot be cancelled once placed. 

  • We only accept replacements if the product is found defective, broken or damaged upon delivery. Customers must notify us within 24 hours of receipt with photographs of the issue.

  • Cost of delivery for the replaced products shall be borne by the Customers. 

 

 

7. INTELLECTUAL PROPERTY

All content on this website, including products, product images, descriptions, text, designs, logos, and graphics, is the intellectual property of A Clay Story. You may not copy, reproduce, distribute, or use this content without our prior written consent.

 

 

8. THIRD-PARTY LINKS AND TOOLS

We may provide access to third-party tools or links. We are not responsible for their content, accuracy, or practices. Use them at your own risk.

 

 

9. USER COMMENTS AND FEEDBACK

If you send us comments, feedback, or ideas, you grant us the right to use them without compensation. You must ensure your submissions do not violate any third-party rights.

 

 

10. PROHIBITED USES

You may not use our site or products to:

  • Break the law;

  • Infringe intellectual property rights;

  • Harass or harm others;

  • Spread harmful code;

  • Collect personal data of others;

  • Interfere with security features.

 

 

11. DISCLAIMER & LIMITATION OF LIABILITY

  • Our products are provided “as is.” We make no warranties regarding for any services after the delivery. 

  • Our products are fragile and breakable and must be handled with care. We are not liable for damage or breakage after delivery.

  • We are not responsible for indirect, incidental, or consequential damages. Our liability is limited to the extent permitted by law.

 

 

12. FORCE MAJEURE

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including weather conditions, natural disasters, strikes, lockdowns, supply chain issues, or government restrictions.

 

 

13. INDEMNIFICATION

You agree to indemnify A Clay Story against any claim or demand arising from your breach of these Terms or violation of law.

 

 

14. GOVERNING LAW

These Terms are governed by the laws of India. Any disputes will be subject to the courts of Delhi, India.

 

 

15. CONTACT INFORMATION

Questions about these Terms should be sent to us at hello@aclaystory.com.

 

 

PRIVACY POLICY

1. INTRODUCTION

Your privacy matters to us. This Privacy Policy explains how A Clay Story collects, uses, and protects your information when you use our website or purchase from us.

 

 

2. INFORMATION WE COLLECT

a) You provide directly:

  • Name, email, phone, billing/shipping address, payment details (processed securely via third parties), order history, reviews or messages.

b) Automatically collected:

  • IP address, browser, device info, pages visited, cookies and similar technologies.

 

 

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Process and deliver your orders;

  • Communicate with you about orders and inquiries;

  • Send offers and newsletters (if you opt in);

  • Improve our site and services;

  • Prevent fraud and comply with legal obligations.

Our legal basis for processing information (where applicable) includes contract performance, consent, and legal compliance.

 

 

4. COOKIES

We use cookies to enable shopping features, remember preferences, and analyse site usage. You may disable cookies in your browser, but some features may not function properly.

 

 

5. SHARING YOUR INFORMATION

We may share your information with:

  • Payment processors, shipping providers, and service partners (acting on our behalf);

  • Authorities where required by law;

  • In connection with business transfers;

  • With your consent.

We do not store card details and do not sell your personal data for marketing purposes.

 

 

6. DATA TRANSFER

Our website may be hosted on servers outside India. By using our site, you consent to such transfers.

 

 

7. DATA RETENTION & SECURITY

We retain your data as long as necessary to provide services and comply with laws.
We implement reasonable safeguards to protect your data, but no method is 100% secure.

 

 

8. CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect their data. If you believe we have, please contact us for deletion.

 

 

9. THIRD-PARTY LINKS

Our site may link to other websites. We are not responsible for their privacy practices. Please review their policies.

 

 

10. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. Updates will be posted on this page.

 

 

11. CONTACT US:

Any queries about these terms should be sent to us at hello@aclaystory.com